Question 1

How do I become a customer?

Accepted Answer

When booking via the website: You don’t need to register or create an account to book a service with us. You can book directly without becoming a customer in advance.When booking, you’ll need to provide the information we need to contact you, find the correct address, and carry out the service smoothly.When booking via the app: Get started with i-fix Home easily via this link. If you have any questions during the registration process, our chat support is available to help.Ask a question via the chat

Question 2

How do I book a service?

Accepted Answer

When booking via the websiteIt’s super easy to book a service and get help from one of our Fixers.All our services can be booked in 3 simple steps:Choose the service you want to bookSelect the day and time you need helpPay with Stripe or KlarnaWhen booking via the appOnce you’ve downloaded the app, it’s super easy to book a service and get help from one of our Fixers.All our services can be booked in 3 simple steps:Choose the service you want to bookSelect the day and time you need helpPay with KlarnaStäll en fråga via chatten

Question 3

How do I cancel my booking?

Accepted Answer

Cancel via the websiteAt the top of every page, you’ll find a “Cancel” button. Click it and follow the instructions to cancel your booking.Cancel via the AppYou can easily cancel by clicking on your "profile icon" at the bottom right of the app (see image).1. Under upcoming fixes, click on the service you want to cancel.Then click "cancel"2. A popup will display information regarding your cancellation.Read through the information and check the box to cancel.Click on the link to watch the instructional videoAsk a question via chat

Question 4

Are your services insured?

Accepted Answer

i-fix Home has insurance through Trygg-Hansa that protects both you as the customer and our Fixers. The insurance coverage includes:Liability InsuranceCovers damage that occurs in your home and is caused by the Fixer while carrying out the service. This requires the Fixer to have acted negligently and to be legally liable for the damage.Property InsuranceCovers damage to property that the Fixer brings with them to your home in order to carry out the service.Accident InsuranceCovers personal injuries sustained by the Fixer while travelling to or from, or while carrying out, the service.For insurance claims, a report must be submitted to our complaints department via our website.Ask a question via the chat

Question 5

How do you differentiate yourself from other companies?

Accepted Answer

Easy booking and clear payment ⚡Book easily in 3 steps.No bidding or quotes.No hidden fees – we cover congestion tax and tolls.Payment via Klarna for a simple and secure experience.We Cycle – Green Service 🌱Faster service: No parking problems – we save time and arrive quickly.Takes jobs where others hesitate: For example, in city centers where other companies avoid due to parkingNo gig platform ✋🏼High quality: All our staff are directly employed by us to ensure the highest standard of service.Reliable employees: You will always receive help from experienced and committed employees.Fair conditions: We offer our employees fair working conditions and competitive wages.Our goal is for you to feel safe and satisfied throughout the entire process. We are here for you, and our commitment extends far beyond the project itself.Ask a question via chat

Question 6

Are you a Gig company/platform?

Accepted Answer

No, we are not a gig company.All of our  and team members are employed by us.We offer fair and just working conditions for the entire team.We build a strong team where every individual feels valued and respected.By investing in our employees, we ensure high-quality work and professionalism in every project.💚 Thank you for supporting a business that stands for fairness and quality!Read more about our modern slavery policy Ställ en fråga via chatten

Question 7

Will I get a refund if I cancel my booking?

Accepted Answer

Yes. If you cancel at least 24 hours before the scheduled service, you will receive a full refund.Ask a question via the chat

Question 8

Can I change the date and time of my order?

Accepted Answer

It is not possible to reschedule an appointment on the website or in the app.You must first cancel your existing booking and then book a new date and time.Cancellations must be made at least 24 hours before the service to receive a refund.Ställ en fråga via chatten

Question 9

How safe is it to have a Handyman come to your home?

Accepted Answer

All of our Fixers go through a thorough process before being invited for an interview.This means that all Fixers are:At least 18 years oldScreened through the criminal records registryIdentity-verifiedKnowledge-testedAfter this, they are invited to an interview.Those who pass are then employed by i-fix Home.Additionally, the work they perform is rated by our customers after each completed job.Ställ en fråga via chatten

Question 10

Which Fixer will I get? Can I choose?

Accepted Answer

The Fixer who is available in your area and accepts your booking first will be the Fixer who comes to help you.In the app, you can see the Fixer’s name and profile picture once they have accepted your booking.The Fixer can see your phone number in the app and will contact you shortly before the appointment.Ask a question via the chat

Question 11

Can I leave the home before the Handyman has finished the assignment?

Accepted Answer

No.According to our policy, the Handyman is not allowed to stay alone in your home.Ask a question via chat

Question 12

Opening hours?

Accepted Answer

You can book a handyman or Car Detailer every day between 08:00 - 20:00Our customer support team is also available every day between 08:00 to 20:00.Closed: Midsummer Eve, Midsummer Day, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.Ask a question via chat

Question 13

Where do you operate / what is your service area?

Accepted Answer

We are currently operating in Stockholm. You can always test your zip code in the app to see if we are active in your zone.Ask a question via chat

Question 14

Do you also provide services for business customers?

Accepted Answer

We’re happy to help business customers as well.Please note that the RUT deduction is only available to private individuals. Businesses can instead deduct 25% VAT where applicable.Ask a question via the chat

Question 15

How long does it take to get a response from customer support?

Accepted Answer

We usually respond within a few minutes, but depending on the nature of your inquiry, it may take up to 24 hours on weekdays. We’ll always do our best to help you as quickly as possible!

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FRÅGOR OCH SVAR